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Product conditions

Products are sometimes available in various conditions. Our focus in on new retail, though if requested, or if there is no other option, we can offer the desired products in another condition. Below is an overview of the conditions as employed by our company.

NEW RETAIL

Simply brand new. Recognizable in the webshop by the label new retail.

BULK/NOB

New Open Box

e.g. damaged packages that have been repackaged in a bulk box or returned items that have been opened. The product itself is unused and therefore new. These can be identified in stores by [BULK] or [NOB] in the description and OEM number.

REFURB

Refurbished, used, ex-demo

The umbrella term for used yet inspected & tested products. The guarantee on these products varies. Ask your account manager for the precise guarantee conditions. These can be identified in stores by [REFURB] in the description.

HP RENEW

Only HP

Products in the HP Renew Programme (official HP programme) are products that mostly derive from factory surpluses, HP demo centres and channel returns. Naturally these products come with the original full HP factory guarantee.These can be identified in the shop by [HP RENEW] in the description. For further information about HP Renew, click here.

HP SPARE

Some HP products are available from the HP Spare Programme. The guarantee on these products is shorter than the regular guarantee, namely:
- The remaining period of the product in which the product is installed, or
- 90 days Parts Replacement Warranty.
Further information on HP Spare is available on the website of HP, www.hp.com.