Product conditionsNew, Refurb, Spare, Renew
Products are sometimes available in various conditions. Our focus in on new retail, though if requested, or if there is no other option, we can offer the desired products in another condition. Below is an overview of the conditions as employed by our company.
Simply brand new. Unless otherwise specified, the products on offer are new retail.
HP RENEW (only HP)
Products in the HP Renew Programme (official HP programme) are products that mostly derive from factory surpluses, HP demo centres and channel returns. Naturally these products come with the original full HP factory guarantee.These can be identified in the shop by [HP RENEW] in the description. For further information about HP Renew, click here.
NOB (New Open Box)
e.g. damaged packages that have been repackaged in a bulk box or returned items that have been opened. The product itself is unused and therefore new. These can be identified in stores by [NOB] in the description and OEM number.
REFURB (Refurbished, used, ex-demo)
The umbrella term for used yet inspected & tested products. The guarantee on these products varies. Ask your account manager for the precise guarantee conditions. These can be identified in stores by [REFURB] in the description.
Some HP products are available from the HP Spare Programme.
The guarantee on these products is shorter than the regular guarantee, namely:
- The remaining period of the product in which the product is installed, or
- 90 days Parts Replacement Warranty.
Further information on HP Spare is available on the website of HP, www.hp.com.